Privacy Policy

Privacy Policy

“Your privacy is our priority.” Or “We protect and value your privacy.” Or “Your privacy matters, always.”

Effective Date: 23rd July 2025
Last Updated: 23rd July 2025

98 Acres Resort & Spa (“we”, “us”, “our”) is committed to protecting your privacy. This policy explains how we collect, use, disclose, and safeguard your personal data when you use our website (mention the website link) or stay at our facilities.

 

What Information We Collect

We may collect:

  • Identity & Contact Data: Name, address, email, phone number, guest preferences
  • Booking & Transaction Data: Reservation history, payment information
  • Technical Data: IP address, device type, browser information, usage analytics (via cookies)
  • Marketing Data: Communication preferences

We collect personal data when you book, check in, sign up for promotions, complete forms, or browse our site.

 

How We Use Your Data

We process your data for:

  • Service Fulfilment: Reservations, billing, room assignments
  • Guest Communication: Inquiries, confirmations, marketing (with consent)
  • Service Improvement: Feedback, analytics, personalized experiences
  • Compliance: Legal obligations, safety, audits

 

Legal Basis for Processing

We process personal data based on:

  • Contractual Necessity: To fulfil booking and service agreements
  • Consent: For marketing communications
  • Legitimate Interests: To enhance guest experience, prevent fraud, manage operations
  • Legal Compliance: For health, safety, audit, and regulatory requirements

 

Data Sharing & Disclosure

We may share your data with:

  • Service Providers: Payment gateways, IT vendors, cleaning and wellness partners
  • Authorities: When required by law
  • Corporate Changes: In case of mergers or transfers

We do not sell personal information to third parties.

 

Storage & Retention

We retain personal data only as long as necessary:

  • Guest data: Up to 7 years post-stay (for record-keeping)
  • Transactional data: Up to 6 years (accounting/invoicing)
  • Technical & analytics data: Up to 2 years

After retention, data is securely deleted or anonymized, in line with industry standards.

 

Data Security

We implement robust security measures, encryption, access controls, monitoring to protect against unauthorized access and breaches. However, security cannot be guaranteed 100%.

 

Your Rights

Subject to applicable laws, you may:

  • Access, correct, or delete your data
  • Withdraw consent
  • Object to processing for legitimate interests
  • Request data portability
  • Opt-out of marketing communications

To exercise these rights or request information, please contact: info@resort98acres.com

 

Cookies & Tracking

We use cookies to:

  • Ensure website functionality
  • Analyse usage (analytics)
  • Manage preferences and marketing

You may disable cookies via your browser, though some site features may not function correctly.

 

International Transfers

Where data is shared internationally (e.g., with cloud service providers), we ensure appropriate safeguards (SSL, data transfer agreements) are in place.

 

Policy Updates

We may update this policy periodically. Significant changes will be communicated via email or posted on our website.

 

Contact Us

For inquiries or privacy requests, please email mention the same email/ physical address with a designation.
We will address your concerns in accordance with applicable law.